Frequently Asked Questions
Management and learning
It’s very easy to use. It’s incredibly intuitive. You’ll master the basic features in no time. Now, mastery takes time and dedication. It’s similar to learning a new language, but simpler. But you’ll have to keep one thing in mind: no one learns to speak and read in a day.
Typically, after a few hours of use, you’ll be able to perceive large objects, obstacles, and clear areas to navigate. It depends a bit on your previous skills.
After a week of daily training, you’ll be able to discern quite a few details. The first few days, you can start with 10- or 20-minute sessions. It’s important not to overexert yourself; NIIRA was designed to be practical and fun. Don’t overwhelm yourself and take it slow.
After a month, you’ll need to concentrate less and less. You’ll simply experience the information, without having to translate it. It’s like being bilingual, who can switch languages naturally and effortlessly.
NIIRA rewards effort. The longer you use it consistently, the richer your experience will be, and the more information you’ll gain about your surroundings.
It’s important to go slowly and steadily. A good starting point is to explore familiar places with NIIRA, for example, your home. You’ll be able to identify familiar objects with a particular sound: doorways, tables, hallways, stairs… And then you can transfer that knowledge to new spaces. The sounds will change slightly, but you’ll be able to identify the height and position of everything around you.
You can also use our web app, which will present you with short daily challenges to help you learn all the tricks. Sign up at https://challenges.eyesynth.com/
No, you just need to concentrate at first. Little by little, our brain adapts to the system until it translates effortlessly and on the fly. It’s a gradual process.
You can. In fact, we recommend combining NIIRA with your cane or guide dog. Our system has been designed to work in harmony with common aids. Combining all aid systems increases safety and information quality.
Climatology
NIIRA is not water-resistant. It can withstand the beginning of a light rain shower or splashes. If this happens, you can wipe it with a dry cloth and continue your activity. You can use NIIRA while wearing a cap, hat, or umbrella. Rain does not affect NIIRA’s 3D recognition systems.
If the system has been severely exposed to water, you should shut it down completely. Contact technical support and we’ll tell you how to proceed.
The system’s operating temperatures range from -15°C to 45°C. If these levels are exceeded, NIIRA will warn you that it will shut down preemptively to prevent damage.
NIIRA works in all lighting conditions, even in total darkness. The invisible laser system allows 3D scanning to continue even without light; we’ll find objects, obstacles, and open spaces with the same precision as always. Good lighting is important for scene description. In low or no light conditions, the quality of the responses will be reduced.
You have a 3-year warranty that covers manufacturing defects. Please keep the invoice we sent you; it provides proof of date.
Please note that this warranty does not cover accidental breakage, loss, theft, or damage due to misuse (for example, water entering the system).
Daily maintenance
It depends somewhat on the intensity of use and ambient temperature, but on average, they can operate continuously for eight hours. Taking breaks or putting the glasses on standby will increase their battery life.
This indicates that the glasses are not connected to the processing unit. To charge the device, the glasses and the image processing unit must be connected to each other.
You can clean your NIIRA with a slightly damp cloth and a microfiber cloth. Do not use chemicals or abrasives.
Connectivity
It has two main functions: Wi-Fi is required for software updates. Connectivity is also necessary for image description functions.
You can do this by creating a shared data connection with your mobile phone.
You can connect your NIIRA to your phone via Bluetooth. You’ll be able to hear voice messages and audio from your phone’s apps through your glasses.
Description of images
When you press the image description button on the processing unit, NIIRA will indicate with a sound that it has taken a photo. After a few moments, it will begin describing everything in the image. You can also use another button to request a description of clothing specifically, or to read short texts. You can also press the question button. NIIRA will indicate that it is listening, and you can ask a question. After a few seconds of processing, it will respond.
Two requirements are necessary: good lighting and a data connection (either connected to Wi-Fi or sharing data with the phone).
This feature is free as long as it is not misused. If this occurs, we will notify you of any excessive data processing.
Health and Personalisation
No. NIIRA is a non-invasive and completely harmless system.
In principle, yes, but it depends on each individual case. If your hearing problems aren’t related to the cochlear nerve, you can listen to NIIRA. It’s always advisable to have a prior test, as each person is unique.
You can connect your NIIRA to your phone via Bluetooth. You’ll be able to hear voice messages and audio from your phone’s apps through your glasses.
NIIRA does not interfere with hearing aids or implants. That said, it’s always advisable to have a pre-test on a case-by-case basis.
It can be very useful. Depending on your remaining vision, it can help you detect objects outside your field of vision. This way, you can combine your hearing and remaining vision to compose a scene of your surroundings. The image description and short text reading function can also be helpful. Since it works well in the dark, it can be useful for people with vision problems in low light.
The world of low vision is very diverse, so we recommend trying NIIRA to see if it works for you in your daily life.
Yes. The frame and lenses are standard and can be changed at any optician.
Acquiring an NIIRA system
Not at the moment. We are currently rolling out our services progressively in Spain. We want to ensure the best technical and personal support for our users. We will gradually expand our borders, always with the goal of offering the best Customer Service.
As soon as we confirm payment has been made, we’ll arrange for shipping with a shipping agency. Shipping usually takes no more than 48 hours.
Of course. The law establishes a 15-day trial period, but we’ve extended it to 30 so you can try it out and adapt at your leisure.
You have 30 days to return the equipment, and your money will be refunded. Obviously, both the equipment and the packaging must be returned in perfect condition. Once this detail has been verified, your money will be refunded.
You have a 3-year warranty that covers manufacturing defects. Please keep the invoice we sent you; it provides proof of date.
Please note that this warranty does not cover accidental breakage, loss, theft, or damage due to misuse (for example, water entering the system).
Downloads
Here you can download different text and audio files. We will periodically update all these files so that you are always up to date.
Technical assistance